Delivery & returns

Delivery area

The Maison delivers exclusively within Great Britain (England, Scotland and Wales). We do not currently deliver to Northern Ireland, the Channel Islands or the Isle of Man.

Delivery charges

InPost – nearest Locker or Shop to your address · delivered in 3–5 working days, tracked
Orders under £99 – £5.90
Orders of £99 or more (Le Rituel included) – Free delivery

L’Embaumeur, complimentary with Le Rituel (£119) – a scented wardrobe sachet (worth £19), in your parcel.

Duties and taxes

Prices include UK VAT. Any import VAT and duties are collected at checkout and settled by the Maison: there is nothing further to pay on delivery.

Delivery times

· Preparation: orders leave the Maison within 24 working hours.
· InPost (Locker or Shop): delivered in 3–5 working days, tracked.

Order tracking

As soon as your parcel is dispatched, you will receive a confirmation e-mail with your tracking number. The link it contains lets you follow your delivery in real time.

Right to cancel – 14 days

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have fourteen days from the day after you receive your parcel to cancel the contract, without giving any reason. Simply let the Maison know by e-mail at contact@davyn1371.co.uk or by using the model cancellation form in the annex to the terms and conditions of sale. You will be refunded no later than fourteen days after we receive your notice, using the same payment method as for your order.

The Maison does not require the product to be returned: there is nothing to send back to obtain your refund. Should you nonetheless wish to return your Écrin, the cost of return postage is yours to bear.

The Maison’s promise – 30-day money-back guarantee

‘Divinely scented laundry, or your money back.’

Beyond the statutory period, the Maison extends its guarantee: should you not be satisfied, simply write to us within 30 days of delivery. The refund is made in full, with no reason required and no need to return the product.

Out of respect for the environment, the Maison does not ask for the Écrin back – keep it, or give it away. It is our pledge of trust.

Exchanging your essence

Not quite the essence for you? Within 30 days of delivery, the Maison exchanges it once for another essence – even if the Écrin has been opened. Simply write to us at contact@davyn1371.co.uk.

Any questions?

Our client service replies Monday to Friday, 9am to 5pm (UK time). Write to us: contact@davyn1371.co.uk